Bearing in mind the following 8 principles, you can also create the basics of quality control and you can continuously improve the efficiency in your company’s work.
Author Zsuzsanna Kohl
FrameWork Hungary Ltd.
1. Involving employees
The essence of the company's operations are given by employees at all levels. Full involvement allows maximum use of their abilities for the benefit of the organization. However you should think about ensuring continuity, should be kept in mind that in the context of an organizational change or that change of position anyone can be replaced, so "knowledge" stay in the company. For that control should be maintained and the policies should be managed to follow the changes and to introduce them into practice. All this is still the need for close cooperation with colleagues.
2. The development of continuous operation
In order to maintain the quality of the company should be a permanent objective, comprehensive, continuous improvement for the entire operation. With the introduction of changes, the knowledge of errors and their correction, the prevention of recurrence we can do to improve the operation and development.
3. Process approach
The stated objectives can be achieved more efficiently when activities and related resources are treated as a process. With process-oriented approach is also available that unnecessary areas and activities can get to the surface, for example when the same activity carried out by several people, or if they are responsible for documenting the same fact. Find out which processes can be simplified, thereby saving time and money. Thus, the causes of errors can be determined faster and more accurately.
4. Mutually beneficial supplier relationships
The company and its suppliers are interdependent, increasing their ability to create value through the mutually beneficial relations. Success in business is not only affected by the performance of employees, but also business partners, suppliers and subcontractors. Therefore the outsourced maintenance workflow under control is such as important impact on the company's efficiency as the staff's performance. The assessment of the business relationship is always necessary. With a convenient and effective formation, problems or delays can be prevented in the futures as well.
5. System approach to management
Interrelated processes and the management are being identified as a system, helps the organization effectively and efficiently achieve goals. With this approach, leaders can pay their attentions to improve the whole organizations or department, instead of the individuals or small groups focus.
6. Support Management
Leaders create unity of purpose and direction, as well as the internal environment of the organization in which employees may be involved fully in the organization's aims.
7. Evidence-based decisions - the data do not lie
The fact that the activities defined according to a well-chosen method, you can operate an internal information systems that shows up to date information without anyone should ask. In quality management point of view, it is especially important in areas where service or production takes place, where the errors and discrepancies are filtered out even before the completion. Through an objective analysis of the data and other information, more effective decisions could be born.
8. Customer Focus
Nowadays, the value of customer relationships are appreciated, the "price sensitivity" of market is a determinative factor. The customer is not necessarily will be satisfied for budget price, but also on what the price will return. To fit for the company's expectations, you should know current and future customer needs, customer requirements and strive to go beyond customer expectations. The application of these principles have number of proven advantages: creating customer confidence that the organization is able to consistently provide quality demanded by the purchaser. It strengthens the confidence of ownership, improve senior management decision-making, including the prevention of errors and support a system based on the measures after the occurrence of errors.
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