ISO systems are generally known as some necessary bad things. If you also find the company in which ISO standards are introduced is not really effective or you see little positive impact, you may want to pay attention to the factors listed by the expert.
Author Zsuzsanna Kohl
FrameWork Hungary Ltd.
1. Bad attitude
There is a big difference between "need" and "want". It must be settled before the establishment of the system, how you stand on this issue and the way in which it communicates to the employees. The bad messages and negative attitude affects the effectiveness of future operations.
2. There is no adequate plan
Just as with any project, the management systems it is necessary to draw up a realistic plan to bring the expected results. When an entrepreneur starts his own business, develop a detailed business plan, which sets out step by step, when, what and by what means will accomplish in order to be successful in the business and invested capital and energy can return on. This applies in quality and other management systems also. The recipe is simple: a well-designed plan is more likely to succeed than if you just go after the feelings and ponder the possibilities.
3. Unrealistic expectations
"I Need a Quality Management System under three months. The whole company will be working on this, we write a dozen rules and manual. That is all! No?” No! Before you begin, you need to assess systematically the company to get an overview of the current situation. Without this, there is no real plan and a fair system’s design either, especially under 3 months.
4. Lack of management commitment
The management system standards describe that the top management must demonstrate commitment to the continued development and operation of the system side. For this is not enough, "written and posted only a politics, the company’s philosophy. (There are situations where personal decisions are good and there are others, when you're better if you involve your employees. Our expert helps, what about the one and the other side.)
5. Work as routine
Routine is good to have. However, the regulations are prescriptive documents are not to be ignored during tasks. Despite update the regulations, if no one uses them. One consequence of this will be the "post-documenting" and subsequent amendment of the regulations. Employees will think will unnecessary paper production takes place in your company.
6. Neglecting costumer’s feedback
Satisfied and returning customer is the aim of every successful business. Customers deserve to pay attention to them. In the quality management system the customer’s feedback and satisfaction measurements show how good products or services are. It helps to involve the company's customers to the operation, improving development. For this reason, no matter how to request the client’s information and what you will do with the positive and negative feedback.
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